Abstract:
Delivering public service to its stakeholders as
easy and effective as possible has been a challenge for the
government. The advancements and ubiquities of smartphones
facilitating efficient access to government services by the
government do not necessarily mean that it can be effectively
undertaken. In the end, that is the stakeholders who decide
whether or not they will adopt it. Thus, understanding the
determinants leading to the decision is crucial, particularly its
motive. This research aims to investigate mobile self-efficacy
and personal innovativeness as intrinsic motivations leading to
the intention to adopt the mobile government. Self Determination Theory (SDT), comprising perceived
competence, relatedness, and autonomy, is the most
representative theoretical lens to portray this issue. A total of
303 valid respondents were collected to analyse further using
Partial Least Square-Structural Equation Modelling (PLS SEM). The findings reveal that both antecedents significantly
affect the intention to adopt m-gov. Although mobile self efficacy has no significant influence on perceived relatedness,
altogether, the model accounted for 49% of the variance in
adoption intention, with perceived ease of use contributing more
to intention than the other constructs. These findings provide
several important implications for mobile government adoption
in Indonesia, in terms of both research and practice. Limitations
and future research directions are also discussed.
